--- title: "Terms of Use" description: "The terms that govern access to Sellify, connected services, account responsibilities, and use of the platform." url: "https://sellify.ai/terms-of-use" --- # Terms of Use > The terms that govern access to Sellify, connected services, account responsibilities, and use of the platform. Legal Last updated October 7, 2026 ## Summary - **What this platform does:** Sellify is an AI-powered advertising platform that helps teams create ads, research publicly available advertising, manage Meta and Google Ads campaigns, and work with the Sellify Agent. Core features include AI ad and creative generation, ad research and analysis, ads-manager publishing, and team/organization workspaces. - **Data we process to provide the service:** We process account details (name, email), organization/workspace data, subscription and order info, agent chat messages, uploaded images and product details, generated ad creatives, connected ad-account data, and usage analytics. We use secure storage and established third-party processors to deliver these services. Our Privacy Policy describes this processing in full. - **Your responsibilities:** You must have rights and consent to upload content (including product images and brand assets) and to advertise the products you promote. Do not upload unlawful, harmful, or sensitive data you are not permitted to share. AI output may be inaccurate and is provided "as is" without warranties. ## Scope and Acceptance These Terms of Use ("Terms") govern your access to and use of Sellify. These Terms are between you and Sellify AI, Inc. ("Sellify," "we," "us"). By creating an account, accessing any dashboard, or using AI features, you agree to these Terms. If you are using the platform on behalf of an organization, you represent that you have authority to bind that organization and that organization accepts these Terms. ## Accounts, Eligibility, and Organizations You must be at least 18 years old and provide accurate registration details. Accounts may belong to or be associated with organizations/workspaces. Admins can invite, remove, and manage members. We may suspend or ban accounts that violate policies or where we detect fraud, abuse, or security risks. ## Privacy and Your Data Our Privacy Policy explains what data we collect and process, including data from ad accounts you connect, how we use and retain it, the categories of sub-processors we rely on, where data is stored, and your rights. It forms part of these Terms. Do not submit special-category or highly sensitive data unless required and permitted by law and by your policies. - [Privacy Policy](https://sellify.ai/privacy-policy) ## AI Features and Model Providers We send your prompts, messages, and permitted attachments to third-party AI model and inference providers to generate outputs, and to supporting AI services (such as web search and website analysis) that help fulfill your request. These providers may process this data to return results. AI outputs can be incorrect, incomplete, or unsafe; you must evaluate them and you assume all risk from relying on AI outputs. We never use your content or Meta Platform Data to train AI models, including third-party models, and our AI providers are contractually prohibited from training on this data. We do not grant any warranties regarding correctness or fitness for a particular purpose, and AI outputs are not professional advice. ## Ad Research Our ad research features let you discover and analyze publicly available advertising from other brands to inform your own creative and research. We use a third-party speech-to-text provider to transcribe the audio of video ads surfaced through these features so you can search and review them; this transcription applies to ads in our ad library, not to any calls or recordings you upload. You are responsible for how you use insights from third-party ads, including respecting applicable intellectual property, advertising-platform, and competition laws. ## Sign-In and Identity Providers You can create or access your account with an email address and password, or using Google Sign-In. When you use Google Sign-In, we receive basic profile information (your name, email address, and profile identifier) solely to authenticate you and provision your account. We do not request access to Gmail, Google Calendar, or any other Google service data. Facebook Login for Business is not used to sign in; it is used only to connect the Meta business assets and ad accounts you choose to manage in Sellify. Your use of a third-party identity provider is subject to that provider’s own terms and privacy policy. ## Third-Party Services and Integrations Your use of third‑party services and integrations (e.g., advertising platforms such as Meta and Google Ads, identity providers, and our payment provider) is subject to their own terms and privacy policies. Those providers are independent of us, and we are not responsible for their acts, omissions, outages, data handling, pricing, or changes. You must maintain any required third‑party accounts and comply with their terms; your failure to do so may limit or prevent certain features from functioning. ## Connected Ad Accounts When you connect an ad account (for example, through Facebook Login for Business or Google Ads), you authorize Sellify, including Sellify Agent, to create, edit, pause, and publish campaigns, ad sets, and ads in that account on your behalf. Ad spend is billed by Meta or Google directly to you, not by Sellify, under your agreement with that platform. You are responsible for the actions you approve and the automations you configure, and Sellify is not liable for ad spend or results arising from them. You must comply with Meta's Advertising Standards, Google Ads policies, and the terms of any other advertising platform you connect. ## Storage and Downloads We store user uploads (e.g., images and brand assets) and generated ad creatives using an S3-compatible storage service. We generate signed URLs to securely upload/download these assets. Uploaded file paths and metadata (e.g., file name, size) may be retained to operate the feature. You should maintain your own backups; we are not responsible for loss or corruption of your content, except to the extent required by law. ## Billing, Subscriptions, and Payments Subscriptions and one-time purchases are processed by Whop, our payment provider. We do not store full payment card details. We offer multiple plan offerings. Plans include a monthly credit allotment that resets each month and does not roll over; you can purchase one-time credit top-ups, which are retained separately from resetting plan credits. Current prices, plan details, and any fees charged by a buy-now-pay-later provider are shown at checkout before you pay. Plans may auto-renew unless canceled as described in your plan terms. Taxes may apply. Except where required by law or as described in the Founding Member 90-Day Guarantee below, fees are non-refundable. We may update prices or plan features, and any changes will apply at the next billing cycle after notice. ## Founding Member 90-Day Guarantee This section applies only to Founding Member participants, meaning customers who purchased a Sellify Pro or Ultra plan through the Founding Member launch offer. It does not apply to any other customer, plan, or purchase. If you are a Founding Member, you may request a full refund of the fees you paid to us for your Founding Member purchase if, within 90 days of your purchase date, you have both (a) created at least 10 ads with Sellify and uploaded them to Meta, and (b) spent at least US $200 in total running ads. To request a refund, email support@sellify.ai within 90 days of your purchase date. We may ask for reasonable verification that you met both requirements, such as connected ad-account data or ad-platform billing records. If you accept a refund, your membership ends, you lose access to the platform and all Founding Member benefits (including Founding Member pricing and bonuses), and any unused credits are forfeited. The guarantee may be used once per customer and does not cover amounts you paid to third parties, such as ad spend or financing charges from a buy-now-pay-later provider. ## Analytics, Feedback, and Support Chat We use a third-party product-analytics provider to measure usage and improve the product (events, device/browser data, cookies). The in-app support chat is operated by Sellify. Messages you send and screenshots you attach are stored by Sellify, are visible to our support team, and may be sent to our AI model providers to prepare an answer. When you choose to report a problem, the report may include technical details from your browser (the page you were on, recent console errors and failed requests, and a session replay reference); these details are collected in your browser, sent only with that report, and may be filed with it in our engineering issue tracker. Where the previous third-party support and messaging provider (Intercom) is still in use, it may receive your contact details, identity data via a signed token, and chat messages. You can control certain analytics in your browser settings and via ad/tracking blockers, but core operational cookies may be required for the service to function. ## Email Communications We send transactional and account-related emails (e.g., verification, password resets, invitations, receipts) through a third-party email delivery provider. By using the service you consent to receive these emails. You can opt out of non-essential marketing emails where applicable. ## Your Content and License to Us You retain ownership of your content. You grant us and our processors a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, transmit, and display your content solely to operate, maintain, secure, and improve the service and to comply with law. You represent that you have all rights necessary to grant this license and to submit the content. ## Acceptable Use You may not: (a) violate laws or rights of others; (b) upload malware or attempt unauthorized access; (c) reverse engineer or abuse rate limits; (d) use the service to create or distribute unlawful, deceptive, or harmful content or advertising; (e) submit sensitive personal data you are not permitted to share; (f) misrepresent your identity or affiliation; (g) interfere with or disrupt the service or other users; (h) use any feature to collect data beyond what is permitted or to circumvent access controls; you must comply with applicable advertising, marketing, and privacy laws and with the terms of any advertising platform you connect. ## Suspension and Termination We may suspend or terminate accounts for policy violations, repeated abuse, non-payment, or security risks. We may also deny sign-up where an email/domain is not allowed. If banned, we may show an in-app notice and, where applicable, a ban reason/expiry. ## Security and Data Retention We employ comprehensive security measures including encryption in transit (TLS 1.2+) and at rest (AES-256) through our cloud database and object-storage providers. We conduct regular security assessments and maintain monitoring systems. Security incidents that may affect your data will be reported within 72 hours where required by applicable regulations. Data is retained as needed to provide the service and comply with legal obligations. You may request deletion of content or your account via support, subject to legal and operational requirements. ## AI Output and No Professional Advice AI outputs can be inaccurate or misleading and are provided for informational purposes only. They are not legal, financial, medical, or professional advice. You are responsible for validating outputs and using human judgment. ## Intellectual Property The service, software, logos, and brand assets are owned by us or our licensors and are protected by IP laws. Except for the limited rights expressly granted in these Terms, no rights are transferred to you. ## Copyright Complaints We respect intellectual property rights. If you believe content available through Sellify infringes your copyright, send a notice to support@sellify.ai with the subject line "Copyright complaint" that includes: (a) your physical or electronic signature; (b) identification of the copyrighted work; (c) identification of the material you believe is infringing and enough information for us to locate it; (d) your contact information; (e) a statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law; and (f) a statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf. We will review notices and remove or disable access to infringing material where appropriate, and we may terminate the accounts of repeat infringers. ## Warranty Disclaimer Except to the extent prohibited by law, the service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. ## Limitation of Liability To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, goodwill, or business interruption, even if advised of the possibility. Our total liability for all claims in the aggregate will not exceed the amounts you paid to us for the service in the 12 months preceding the event giving rise to the claim. Some jurisdictions do not allow certain disclaimers or limitations; in those jurisdictions, our liability will be limited to the maximum extent permitted by law, and these Terms will not affect non‑waivable statutory rights. ## No Liability for User Conduct and Content You are solely responsible for your content, actions, and use of the service, including the legality of uploads, prompts, the ads and campaigns you create or publish, and outputs you choose to rely on. We do not control or vet user content and are not responsible for any claims, damages, or losses arising from your content, your interactions with third parties, or your use of AI outputs. ## Indemnification You agree to defend, indemnify, and hold harmless us and our affiliates, officers, agents, and employees from any claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to your content, your use of the service, or your breach of these Terms. ## Changes to the Service and Terms We may modify or discontinue features, and we may update these Terms from time to time. If changes are material, we will provide reasonable notice (e.g., in-app or email). Your continued use after changes become effective constitutes acceptance of the updated Terms. ## Governing Law and Dispute Resolution These Terms are governed by the laws of the State of Texas, without regard to conflict of law rules. The exclusive venue for disputes will be competent courts located in the State of Texas, unless applicable law requires otherwise. ## Contact and Effective Date Sellify AI, Inc., 5305 Wishek Cove, Austin, TX 78730. Email: support@sellify.ai. Last updated: October 7, 2026. ## Questions about this page? Contact the Sellify team and include the document name in your message. - [support@sellify.ai](mailto:support@sellify.ai) Source: https://sellify.ai/terms-of-use