How do I cancel my Sellify workspace and stop all billing?
Cancel the subscription from Settings → Billing. Deleting the workspace is separate, optional and permanent.
Cancelling the subscription is what stops billing. You do not need to delete the workspace.
Cancel the subscription
- Open Settings → Billing in the workspace. This page is available to the workspace owner.
- Select Cancel Subscription and confirm.
The subscription stops renewing. You keep access until the end of the period you have already paid for, shown as Access Ends On on the Billing page. Until that date, Reactivate Subscription on the same page undoes the cancellation. After it, the workspace is locked until you choose a plan again; its products, ads and settings stay in place, so choosing a plan later picks up where you left off.
If the Billing page shows Manage Subscription instead, the subscription is managed by the partner or program that sold it. Open that link and cancel there. Keep the confirmation and its effective date either way.
Deleting the workspace is a separate choice
Deleting is for removing the workspace itself. It is not a step in cancelling and it is not required to stop billing.
- It removes access for everyone immediately.
- The workspace is permanently purged after the 30-day retention period. Only Sellify support can restore it in that window; workspace owners cannot, so contact support promptly if you deleted the wrong workspace.
- It does not refund the current period, and it does not cancel programs, ad platforms or other services you pay for outside Sellify.
Only delete if you also want the workspace gone: cancel the subscription first, export anything you need, then use Settings → General → Delete workspace.
Related
Billing and plan assignment · Can I pause billing without deleting my workspace? · How do I cancel every Sellify subscription and third-party service?