Fix common setup and generation problems
Check the right cause before repeating an action or changing your setup.
First confirm the account and workspace. Then match the problem to the next step below.
| Problem | Start here |
|---|---|
| My product or angles are missing | Check workspace, product focus and filters; find saved research. |
| Product limit reached | Review product allowance; adding credits alone will not fix it. |
| I cannot afford a generation action with my balance | Check credits and ask the workspace owner about access. |
| A public product URL will not import | Check the URL or enter the product manually. |
| Writing angles does not finish | Check generation recovery. |
| The Agent gives generic answers | Add facts and a specific task; prompt examples. |
| A setting or tool is missing | Check workspace access. |
| I paid but still cannot use the workspace | Check the account, workspace and purchase details; avoid buying again before reconciliation. |
A page looks broken or does not load
Reload once and check your connection. Open the page from the current sidebar rather than an old bookmark. If useful, compare another browser or a private window while signed in to the correct account. This can help isolate a browser-specific issue; it does not prove that extensions caused the problem.
Keep unsaved text before refreshing. Do not reset onboarding, delete a workspace or remove products as a general troubleshooting step.
A save or generation shows an error
Reopen the relevant library and check whether the item exists. A connection error can occur after a save. Repeating a generation request may create another batch and use more credits.
A login link or password reset fails
Use the account's actual sign-in address and the sign-in method you previously used. Check the inbox and spam folder. Do not create multiple accounts to try to recover a purchase. Account access guidance covers the distinction.
If the problem remains, send a specific report.