---
title: "Use the support chat"
description: "Open the chat, send a message with screenshots, get an answer from Sellify Foreman, and reach a person when you need one."
url: "https://sellify.ai/docs/support/support-chat"
---

# Use the support chat

> Open the chat, send a message with screenshots, get an answer from Sellify Foreman, and reach a person when you need one.

The support chat is how you reach the Sellify team from inside the app. [Sellify Foreman](https://sellify.ai/docs/glossary#sellify-foreman) answers first, and a person takes over when you ask for one or when your question needs someone with access to your account.

## Before you start

The chat is being rolled out one workspace at a time. If there is no chat bubble in the lower-right corner of the app, see [I can't see the support chat bubble?](https://sellify.ai/docs/support/faq/i-cant-see-the-support-chat-widget).

## Open the chat

Select the chat bubble in the lower-right corner. You can also open the profile menu at the bottom of the sidebar and select **Feedback**, which opens the same chat.

The **Messages** list shows your conversations in the current workspace. Select **Send us a message** to start a new one, or select a conversation to continue it. Each workspace has its own list.

## Send a message

1. **Describe the problem**

   Say what you were doing, what you expected and what happened instead. Press Enter to send, or Shift + Enter for a new line.

2. **Attach screenshots**

   Select the paperclip (**Attach a screenshot**) or paste an image into the message box. A message can carry up to 3 screenshots, each under 3 MB.

3. **Wait for the answer**

   The chat shows **Looking into it…** while Foreman reads the Help Centre and prepares a reply. Select **Stop** if you want to cancel and send something else.

## Ask for a person

Say so in the chat, for example "I'd like to talk to a person". A member of the team takes the conversation over and replies in the same thread.

Replies arrive in the thread whether the chat is open or not. The chat bubble shows how many replies you haven't read.

## Report a problem with an answer

Under a Foreman reply, select **Report a problem** and say what went wrong. To report the whole conversation, select **Send feedback** in the chat header.

The team receives the conversation and technical details from your browser, like the page you were on and recent errors, so it can investigate. The chat confirms with "Thanks, we've sent this to the team."

## Manage your conversations

- **Remove from list.** In the **Messages** list, select the three dots next to a conversation, then the red trash icon (**Remove from list**). The conversation comes back if the team sends a new reply.
- **Expand window.** Select the expand icon in the chat header to make the chat larger, and again to collapse it.

The chat bubble stays out of the way on Sellify Agent conversation pages. Go back to **Home** or another page to find it.

## If something's not right

### The chat has said Looking into it… for a long time

**Why this happens:** Foreman is still working, or the question needs a person. After two minutes the chat says **Still working on this. Thanks for your patience…**.

**What to do:** Ask for a person in the chat. A teammate replies in the same thread.

### My message won't send

**Why this happens:** You can send up to 20 messages an hour. The chat tells you when you can send again.

**What to do:** Wait for the time the chat shows, then send one message that covers everything.

## Related

[Get help and report problems](https://sellify.ai/docs/support) · [Report a problem clearly](https://sellify.ai/docs/support/report-a-problem) · [Can I talk to a human?](https://sellify.ai/docs/support/faq/can-i-talk-to-a-human)