Report a problem clearly
Give the team enough detail to investigate a product, access or credit issue.
Start with what you tried and what happened. A specific report is easier to investigate than “it does not work.”
Include these details
- Workspace name and the page where it happened.
- Product, angle or chat name, when relevant.
- The action you took and what you expected.
- The exact error message and approximate time, including your time zone.
- Whether a result was saved despite the error.
- A screenshot or short recording of the relevant state.
For a credit question, add the balance you observed before and after and which action you requested. For an access question, include the role you see in Settings → Members, if available.
Example
In [workspace], I selected Generate angles for [product] at [time and time zone]. The page showed [error]. After reopening the product, I can see [number or no new angles]. My balance changed from [before] to [after]. Here is the screenshot.
Replace the brackets with facts. Do not include passwords, authentication links, tokens or full payment-card details. Crop unrelated personal information from screenshots.
Where to send it
Use the support option available in your account or the contact route supplied with your Sellify access. If the in-app support chat is available, send the report there. If it is missing, follow support access checks.
Keep updates in the same support conversation where possible. If the problem changes, explain what is different and whether it still blocks you. A report is not a promise of a particular response time.