SUPPORT · FAQ
The AI chat said something different from what a human agent told me?
Share both answers and ask the team to reconcile them for your specific workspace and purchase.
Share both answers and ask the team to reconcile them for your specific workspace and purchase. Include dates and any relevant offer or receipt. Do not act on contradictory billing or access advice until it has been clarified.
If the Help Centre contains the conflicting claim, include that article's link so it can be corrected. Neither confidence nor the age of a message establishes that it matches your current account.