# Get help and report problems

> Find the relevant guide and send a clear request through your available support route.

For a product task, start with the relevant guide. For access, billing or a software failure, send the team the details needed to investigate.

## Choose the next step

- [Common setup and generation problems](https://sellify.ai/docs/support/troubleshooting)
- [Write a useful bug or access report](https://sellify.ai/docs/support/report-a-problem)
- [Product setup](https://sellify.ai/docs/products)
- [Research recovery](https://sellify.ai/docs/research/generation-problems)
- [Credits and plan assignment](https://sellify.ai/docs/workspace-settings/billing)

## Contact the team

Use the support option available in your account or the contact route supplied with your Sellify access. If an in-app support chat is available, open it and describe the problem. Ask for a person when your issue needs account investigation.

A missing chat launcher can be caused by page configuration, account setup or browser restrictions; it is not always an ad blocker. [Check a missing launcher](https://sellify.ai/docs/support/faq/i-cant-see-the-support-chat-widget).

## Include enough context

Send the workspace, action, exact error, time and whether any result was saved. Add a screenshot or short recording when it makes the problem clear. Exclude passwords, authentication links and full payment details.

For a feature request, explain the task you cannot complete and why it matters. For example: “I need to compare the copy from these three saved ads” is more useful than a request for an unspecified new button.

## Agent answers and support

The [Sellify Agent](https://sellify.ai/docs/sellify-agent) helps with questions and ideas. An Agent reply is not confirmation that billing, account access or a reported bug has been resolved. Share the relevant prompt and reply with support if they need to investigate it.