# Recover when angle generation does not finish

> Check saved work, evidence and credits before retrying a generation run.

A slow run, a rejected request and a completed run whose results are hidden need different responses. Start with what the app actually shows.

## While a run is processing

The product-page button changes to **Writing angles**. A batch can appear together when it finishes, so an empty result area during processing is not necessarily a failure.

Avoid clicking generation again to make it faster. Reopen the product to check the current state, and look for the completed angles before submitting a new batch.

## Follow the error

| What you see                     | What to check                                                    |
| -------------------------------- | ---------------------------------------------------------------- |
| Insufficient credits             | Correct workspace, current balance and the action you requested. |
| Source cannot be read            | A public product-page URL that opens without signing in.         |
| Too little usable evidence       | Accurate product details and relevant source material.           |
| Request or service error         | Whether a result was saved before the error appeared.            |
| Results missing after completion | Workspace, Product focus, Ideas/Winners and Show all.            |

## Retry deliberately

Correct the cause when possible, then submit one new request. A new batch is a new metered action. An automatic retry of an existing run is not the same as deliberately starting another run.

Angle generation uses credits for the angles actually created. If a charge seems wrong, include the time of the request and your balance in a support message. The team can check that specific run.

## When to contact support

Send the workspace, product, time, exact error and whether any angles appeared. Include a screenshot of the result or error state. Never include passwords or payment-card details.

Use [report a problem](https://sellify.ai/docs/support/report-a-problem) for a concise checklist.

## Related

[Work with angles](https://sellify.ai/docs/research/work-with-angles) · [Understand credits](https://sellify.ai/docs/credits) · [Report a problem](https://sellify.ai/docs/support/report-a-problem)