ONBOARDING · FREQUENTLY ASKED QUESTIONS
I paid but the platform still asks me to onboard?
Payment and setup are separate checks.
Payment and setup are separate checks. Complete the required business and workspace information, but first reconcile any unexpected request to pay again.
Check the purchase email, receipt and intended workspace. Use the plan assigned to your actual offer, not an old guide's universal Pro-monthly instruction. Contact the team if the completed purchase is not recognized.