# What do I do if the website scan fails?

> Check that the website is public and correctly entered.

Check that the website is public and correctly entered. Use **Try again** when offered, or **Continue without website** to provide the information yourself. Review suggestions before confirming them.

If the failure occurs during activation rather than scanning, record the exact error and whether a purchase has completed. Do not buy again or reset a working workspace to retry a scan.

## Related

[Complete setup](https://sellify.ai/docs/onboarding) · [Start here](https://sellify.ai/docs/start-here)