# I didn't receive the forgot password email?

> Check the spelling of the account address, spam folder and the sign-in method you originally used.

Check the spelling of the account address, spam folder and the sign-in method you originally used. A purchase receipt alone does not prove a password-based account was created.

Look for an invitation or Set Password message if you have never accessed the app. Avoid creating several accounts to recover a purchase. If the reset still does not arrive, ask the team to verify the account state and email address.

## Related

[Personal account](https://sellify.ai/docs/account-settings) · [Plans and access](https://sellify.ai/docs/credits/plans-and-access)