# Sellify Help Centre > Add a product, choose a buying angle and create a usable ad, with deeper guidance for your workspace. ## How can we help you today? Add your product, find a buying angle, and create an ad you can use. Start with the basics or find a guide for your next question. - [Make my first ad](https://sellify.ai/docs/start-here) - [Choose a buying angle](https://sellify.ai/docs/research/choose-an-angle) - [Product limit or credits?](https://sellify.ai/docs/credits) - [How do I reach support?](https://sellify.ai/docs/support/faq/how-do-i-reach-support) - [Browse all FAQs by section](https://sellify.ai/docs/faq) - [Glossary](https://sellify.ai/docs/glossary) ## Core Start with your product, research an angle, and find your next step. - [Start here](https://sellify.ai/docs/start-here): Add a product, choose an angle, and make your first usable ad. (2 articles) - [Products](https://sellify.ai/docs/products): Add accurate product details before researching angles and creating ads. (8 articles) - [Research and angles](https://sellify.ai/docs/research): Find a buying angle that fits your product and customer. (6 articles) - [Create and review ads](https://sellify.ai/docs/create-ads): Turn a clear brief into an ad, then review and download it. (13 articles) - [Competitor research](https://sellify.ai/docs/ad-spy): Find useful patterns without assuming every reference is a winner. (9 articles) - [Dashboard](https://sellify.ai/docs/dashboard): Open the tools enabled for your workspace. (1 article) - [Sellify Agent](https://sellify.ai/docs/sellify-agent): Chat with the Sellify Agent for strategy and advice. (12 articles) ## Manage ads Launch and manage campaigns on Meta and Google from Sellify. - [Facebook Ads Manager](https://sellify.ai/docs/facebook-ads-manager): Connect Meta, build and launch campaigns, and read their results. (16 articles) - [Google Ads Manager](https://sellify.ai/docs/google-ads-manager): Create a paused Google Ads campaign from your product and creative. (10 articles) ## Account & Workspace Profile, workspace, team roles, and onboarding. - [Credits](https://sellify.ai/docs/credits): Check your balance and understand usage and product limits. (2 articles) - [Account Settings](https://sellify.ai/docs/account-settings): Manage your profile, sign-in details, and personal preferences. (9 articles) - [Workspace Settings](https://sellify.ai/docs/workspace-settings): Manage your workspace name, members, and roles. (28 articles) - [Onboarding](https://sellify.ai/docs/onboarding): Step-by-step setup guide for new users. (18 articles) ## Support Get product help and reach the support team. - [Support](https://sellify.ai/docs/support): Get help, report bugs, and troubleshoot problems. (11 articles) ## Every Help Centre page Each page below is linked as Markdown. Drop the `.md` suffix for the HTML version. ### Frequently asked questions - [Frequently asked questions](https://sellify.ai/docs/faq.md): Find a focused answer or the guide for your next task. ### Glossary - [Glossary](https://sellify.ai/docs/glossary.md): Plain-English definitions of the main product, research, creative and workspace terms. ### Start here - [Start here: your product, angle and first ad](https://sellify.ai/docs/start-here.md): Follow the beginner route from accurate product information to a creative you can review. - [Understand the main concepts](https://sellify.ai/docs/start-here/key-concepts.md): Learn how workspaces, products, angles, offers and ads fit together. ### Products - [Add your first product](https://sellify.ai/docs/products.md): Give Sellify the product details it needs for research, buying angles and ads. - [Frequently asked questions](https://sellify.ai/docs/products/faq.md): Common questions about what a product is in Sellify and how many your plan allows. - [What counts as one product?](https://sellify.ai/docs/products/faq/what-counts-as-one-product.md): One thing you advertise, not one catalog line. Starter allows 1 product, Pro 5, Ultra unlimited. - [Prepare and manage product images](https://sellify.ai/docs/products/images.md): Choose clear product images and understand upload, discovery and primary-image controls. - [Add an offer to a product](https://sellify.ai/docs/products/offers.md): Keep discount and promotion context accurate when preparing ads. - [Prepare your product information](https://sellify.ai/docs/products/prepare-information.md): Gather useful facts and source material before you add a product. - [Add supporting research files](https://sellify.ai/docs/products/research-files.md): Attach focused product evidence and understand the supported research formats. - [Review and update a saved product](https://sellify.ai/docs/products/update-information.md): Correct product details and check the saved result before creating new work. ### Research and angles - [Find and choose a buying angle](https://sellify.ai/docs/research.md): Generate angles for a product, review who they speak to and choose a direction for your ad. - [Choose an angle for your audience](https://sellify.ai/docs/research/choose-an-angle.md): Compare ideas using customer relevance and evidence, rather than persuasive wording alone. - [Recover when angle generation does not finish](https://sellify.ai/docs/research/generation-problems.md): Check saved work, evidence and credits before retrying a generation run. - [Read an angle](https://sellify.ai/docs/research/read-an-angle.md): What each field on an angle card and in the Angle details panel means, and what the actions there do. - [Find and organize saved research](https://sellify.ai/docs/research/saved-research.md): Reopen angles, check product focus and keep useful ideas accessible. - [Work with angles](https://sellify.ai/docs/research/work-with-angles.md): Focus and All views, pinning, winners, notes, the New angle panel, linking across products, and what generation costs. ### Create and review ads - [Prepare and review your first ad](https://sellify.ai/docs/create-ads.md): Turn a product and angle into a clear brief, then check whether the creative is usable. - [Use a reference without copying its claims](https://sellify.ai/docs/create-ads/clone-a-reference.md): Start with a creative structure and adapt it to your own product. - [Create your first image ad](https://sellify.ai/docs/create-ads/create-your-first-ad.md): Choose a product and angle or write a brief, then generate a small first batch. - [Edit an ad](https://sellify.ai/docs/create-ads/edit-an-ad.md): Read why an ad was built the way it was, fix the copy, change the image with a written instruction, and spin off variations. - [Frequently asked questions](https://sellify.ai/docs/create-ads/faq.md): Common questions about generating, sharing, recovering and choosing between ways to create image ads. - [Can I leave the page while ads generate?](https://sellify.ai/docs/create-ads/faq/can-i-leave-the-page-while-ads-generate.md): Yes. Generation runs on Sellify's side and the finished ads appear in Ad library. - [Can I share an ad outside Sellify?](https://sellify.ai/docs/create-ads/faq/can-i-share-an-ad-outside-sellify.md): Share the folder it is in with a read-only link, or download the image. A single ad has no share link. - [How long does it take to generate ads?](https://sellify.ai/docs/create-ads/faq/how-long-does-it-take-to-generate-ads.md): It varies with load. Watch the status on the build screen or in Recent generations rather than a clock. - [I deleted an ad, can I get it back?](https://sellify.ai/docs/create-ads/faq/i-deleted-an-ad-can-i-get-it-back.md): Yes, unless you used Delete forever. Deleted ads wait in Recently deleted until you restore them. - [What's the difference between cloning and building an ad?](https://sellify.ai/docs/create-ads/faq/whats-the-difference-between-cloning-and-building.md): Cloning starts from a winning ad and rebuilds it around your product. Building starts from your own angle or brief. - [Why do my ads not show my actual product?](https://sellify.ai/docs/create-ads/faq/why-do-my-ads-not-show-my-actual-product.md): The product has no hero images, so there was no real product shot to build the ad around. - [Organize ads into folders](https://sellify.ai/docs/create-ads/folders.md): Group generated ads by campaign, test or client, download a whole folder as a ZIP, and share one with a read-only link. - [Find, review and download your ads](https://sellify.ai/docs/create-ads/library-and-downloads.md): Open saved creative, inspect the result and keep an export for your campaign. ### Competitor research - [Plan competitor research](https://sellify.ai/docs/ad-spy.md): Use competitor advertising as research while keeping your own claims and creative original. - [Organize saved ads into boards](https://sellify.ai/docs/ad-spy/boards.md): Save the ads worth keeping, group them into boards and sub-boards, and share a board or a single ad with someone outside Sellify. - [Save ads with the Chrome extension](https://sellify.ai/docs/ad-spy/chrome-extension.md): Install Sellify Ad Spy from the Chrome Web Store, connect it to your workspace with a setup code and save ads from the Meta Ad Library and Instagram. - [Discover and save competitor ads](https://sellify.ai/docs/ad-spy/discover-and-save.md): Search for relevant examples and keep the useful ones organized. - [Study curated expert picks](https://sellify.ai/docs/ad-spy/expert-picks.md): Open the collections the Sellify team curates, study one creative pattern at a time and save or recreate the ads you like. - [Frequently asked questions](https://sellify.ai/docs/ad-spy/faq.md): Common questions about what Ad Spy needs, how it is metered and how boards relate to folders. - [Do I need a product to use Ad Spy?](https://sellify.ai/docs/ad-spy/faq/do-i-need-a-product-to-use-ad-spy.md): No. Search, follow and save on day one. A product is needed only to recreate an ad or get brand recommendations. - [What's the difference between boards and folders?](https://sellify.ai/docs/ad-spy/faq/whats-the-difference-between-boards-and-folders.md): Boards hold competitor ads you saved in Ad Spy. Folders hold ads you generated under Create ads. - [Follow brands](https://sellify.ai/docs/ad-spy/following-brands.md): Follow the brands worth watching so their new ads collect in one place, and open a brand's page to see everything it runs. ### Dashboard - [Find your way around Sellify](https://sellify.ai/docs/dashboard.md): Use Home, Chats, Brain and Create ads to find the next task. ### Sellify Agent - [Use Sellify Agent for product and advertising questions](https://sellify.ai/docs/sellify-agent.md): Ask focused questions, review the answer and keep useful conversations organized. - [Get more useful answers from the Agent](https://sellify.ai/docs/sellify-agent/better-prompts.md): Give a clear task, relevant evidence and boundaries the assistant can work with. - [Find, organize and export chats](https://sellify.ai/docs/sellify-agent/chats-and-projects.md): Use chat history, names, pins and projects to keep conversations easy to find. - [Frequently asked questions](https://sellify.ai/docs/sellify-agent/faq.md): Find a focused answer and its related guide. - [Can I connect this to Claude or ChatGPT?](https://sellify.ai/docs/sellify-agent/faq/can-i-connect-this-to-claude-or-chatgpt.md): The in-app Agent is a Sellify conversation. - [Can I upload files to the Sellify Agent?](https://sellify.ai/docs/sellify-agent/faq/can-i-upload-files-to-the-sellify-agent.md): Use Attach file or the supported drag-and-drop input to add relevant images, PDFs, DOCX, TXT or MD files. - [Can the Sellify Agent send emails or take actions for me?](https://sellify.ai/docs/sellify-agent/faq/can-the-sellify-agent-build-my-website-or-send-emails.md): Use the Agent for the product and advertising tasks available in your workspace. - [How do I find or export old Sellify Agent chats?](https://sellify.ai/docs/sellify-agent/faq/how-do-i-find-or-export-old-sellify-agent-chats.md): Open Chats, then use Search chats, Chat history or Open chat history. - [The Sellify Agent is giving me generic answers — how do I get specific help?](https://sellify.ai/docs/sellify-agent/faq/the-sellify-agent-is-giving-me-generic-answers.md): State the product, audience, verified facts and exact decision you need help with. - [The Sellify Agent said something is possible but it isn't?](https://sellify.ai/docs/sellify-agent/faq/the-sellify-agent-said-something-is-possible-but-it-isnt.md): Check the current UI and relevant documentation. - [Does Sellify Agent have multiple modes?](https://sellify.ai/docs/sellify-agent/faq/what-are-the-sellify-agent-modes.md): The current chat entry presents Sellify Agent for product, research, creative and strategy questions. - [What can the Sellify Agent do vs what should I ask support?](https://sellify.ai/docs/sellify-agent/faq/what-can-the-sellify-agent-do-vs-what-should-i-ask-support.md): Use the Agent to think through a product, compare angles, review copy or interpret figures you provide. ### Facebook Ads Manager - [Run Meta campaigns from Sellify](https://sellify.ai/docs/facebook-ads-manager.md): Connect your Meta ad account, build and launch campaigns from Sellify, and read how they perform without leaving the app. - [Build ad sets and ads](https://sellify.ai/docs/facebook-ads-manager/building-ad-sets-and-ads.md): The Build step. Add ad sets for targeting and schedule, then fill each one with ads from your library, your Sellify ads, or an existing post. - [Set up a campaign](https://sellify.ai/docs/facebook-ads-manager/campaign-setup.md): The first step of a new campaign. Name it, pick an objective, choose an ad account, and decide how the budget works. - [Connect your Meta account](https://sellify.ai/docs/facebook-ads-manager/connecting-meta.md): Link your Meta account, choose which ad accounts to import, and manage Pages, pixels, currency and timezone from Settings. - [Frequently asked questions](https://sellify.ai/docs/facebook-ads-manager/faq.md): Common questions about connecting Meta, launching campaigns and reading results in Facebook Ads Manager. - [Can I connect a second Meta account?](https://sellify.ai/docs/facebook-ads-manager/faq/can-i-connect-a-second-meta-account.md): Not at the same time. A workspace holds one Meta login, but that login can bring in many ad accounts. - [Can I delete a campaign?](https://sellify.ai/docs/facebook-ads-manager/faq/can-i-delete-a-campaign.md): Not yet. Pause it in Sellify, or delete it in Meta Ads Manager. - [Can I use my Sellify ads in a campaign?](https://sellify.ai/docs/facebook-ads-manager/faq/can-i-use-my-image-ads-in-a-campaign.md): Yes. In the ad panel, switch Pick from Library to Ads Maker and choose from your ads or a folder. - [Does Facebook Ads Manager use credits?](https://sellify.ai/docs/facebook-ads-manager/faq/does-facebook-ads-manager-use-credits.md): Almost none. Only AI copy suggestions use a small amount. Ad spend is billed by Meta to your ad account. - [How often do the numbers update?](https://sellify.ai/docs/facebook-ads-manager/faq/how-often-do-the-numbers-update.md): Recent days refresh about every 30 minutes, older data daily. Refresh data pulls an update right away. - [What happens when I disconnect Meta?](https://sellify.ai/docs/facebook-ads-manager/faq/what-happens-when-i-disconnect-meta.md): Sellify permanently deletes everything it imported. Meta itself is untouched. To drop one ad account, remove just that. - [Why can't I see Facebook Ads Manager?](https://sellify.ai/docs/facebook-ads-manager/faq/why-cant-i-see-facebook-ads-manager.md): It is switched on per workspace. If it is not in your sidebar, your workspace does not have it yet, or it is hidden. - [Why is my campaign off after launching?](https://sellify.ai/docs/facebook-ads-manager/faq/why-is-my-campaign-off-after-launching.md): Every campaign is created paused on purpose. Flip the switch on its row when you are ready to spend. - [Launch a campaign](https://sellify.ai/docs/facebook-ads-manager/launching.md): The pre-launch setup check catches the mistakes that waste a first day on Meta. Clear it, launch, then switch the campaign on. - [Manage running campaigns](https://sellify.ai/docs/facebook-ads-manager/managing-campaigns.md): Switch campaigns and ad sets on and off, change budgets, edit what is running, and read a campaign's funnel and trends. - [Read the Ads page](https://sellify.ai/docs/facebook-ads-manager/the-ads-page.md): The home of Facebook Ads Manager. Performance at a glance, AI copy suggestions, and every campaign and ad in one table. ### Google Ads Manager - [Create paused Google Ads campaigns](https://sellify.ai/docs/google-ads-manager.md): Turn an ad from your Sellify library into a paused Google Ads campaign, then switch it on in Google Ads when you are ready. - [Check campaigns and go live](https://sellify.ai/docs/google-ads-manager/campaigns-and-go-live.md): Every campaign Sellify has created, its paused status, and the checklist to clear before you switch it on in Google Ads. - [Connect your Google Ads account](https://sellify.ai/docs/google-ads-manager/connecting-your-account.md): Add the Google Ads account campaigns should be created in, and optionally Merchant Center and purchase tracking, from the Ad account tab. - [Create a Google Ads campaign](https://sellify.ai/docs/google-ads-manager/creating-a-campaign.md): Three steps take a product and your Sellify creative to a paused Performance Max campaign in Google Ads. - [Frequently asked questions](https://sellify.ai/docs/google-ads-manager/faq.md): Common questions about creating paused Google Ads campaigns from Sellify. - [Can I edit or pause a campaign in Sellify?](https://sellify.ai/docs/google-ads-manager/faq/can-i-edit-or-pause-a-campaign-in-sellify.md): No. Once a campaign exists in Google Ads, every change to it happens in Google Ads. - [Do I need to sign in to Google to connect my account?](https://sellify.ai/docs/google-ads-manager/faq/do-i-need-to-sign-in-to-google.md): No. You enter your Customer ID, and the account has to be linked under Sellify's manager account first. - [Does Google Ads Manager use credits?](https://sellify.ai/docs/google-ads-manager/faq/does-google-ads-manager-use-credits.md): No. Creating campaigns is free in Sellify. Ad spend is billed by Google once you enable the campaign. - [Why can't I see Google Ads Manager?](https://sellify.ai/docs/google-ads-manager/faq/why-cant-i-see-google-ads-manager.md): It is switched on per workspace. If it is not in your sidebar, your workspace does not have it yet, or it is hidden. - [Why is my campaign paused?](https://sellify.ai/docs/google-ads-manager/faq/why-is-my-campaign-paused.md): Every campaign Sellify creates is paused on purpose. You switch it on in Google Ads once the go-live checklist is clear. ### Credits - [Understand credits before generating](https://sellify.ai/docs/credits.md): Check your balance, understand which workflows use credits and distinguish credits from product limits. - [Understand plans, credits and workshop access](https://sellify.ai/docs/credits/plans-and-access.md): Separate a free workshop from software access and the terms assigned to your account. ### Account Settings - [Manage your personal account](https://sellify.ai/docs/account-settings.md): Find profile, appearance and security settings without changing workspace ownership. - [Frequently asked questions](https://sellify.ai/docs/account-settings/faq.md): Find a focused answer and its related guide. - [Can I connect Sellify to Claude, Zapier, Slack, or GoHighLevel?](https://sellify.ai/docs/account-settings/faq/can-i-connect-sellify-to-claude-zapier-slack-or-ghl.md): Use only integrations actually available to your account and supported for the task. - [How do I sign out of Sellify?](https://sellify.ai/docs/account-settings/faq/how-do-i-sign-out-of-sellify.md): Open your account menu and select Sign Out. - [How do I view how many workspaces my Pro subscription covers?](https://sellify.ai/docs/account-settings/faq/how-do-i-view-how-many-workspaces-my-pro-subscription-covers.md): Check your actual purchase terms and the billing details available to the owner. - [How do I log in after buying a course or program?](https://sellify.ai/docs/account-settings/faq/i-bought-a-course-how-do-i-log-in.md): Follow the access or invitation instructions supplied with the purchase. - [I changed my email and now I can't log in?](https://sellify.ai/docs/account-settings/faq/i-changed-my-email-and-now-i-cant-log-in.md): Use the last confirmed sign-in address and the sign-in method associated with the account. - [I didn't receive the forgot password email?](https://sellify.ai/docs/account-settings/faq/i-didnt-receive-the-forgot-password-email.md): Check the spelling of the account address, spam folder and the sign-in method you originally used. - [Sign up vs Log in — which do I use?](https://sellify.ai/docs/account-settings/faq/sign-up-vs-log-in-which-do-i-use.md): Sign up creates an account; Log in accesses an existing account. ### Workspace Settings - [Manage a workspace](https://sellify.ai/docs/workspace-settings.md): Understand general settings, membership, billing and access. - [Understand workspace access and missing controls](https://sellify.ai/docs/workspace-settings/access.md): Separate membership, permissions, feature access and paid allowances. - [Check billing, plan assignment and credits](https://sellify.ai/docs/workspace-settings/billing.md): Review the current account terms without confusing subscriptions, credits and product slots. - [Frequently asked questions](https://sellify.ai/docs/workspace-settings/faq.md): Find a focused answer and its related guide. - [Frequently asked questions](https://sellify.ai/docs/workspace-settings/faq/billing-subscriptions.md): Find a focused answer and its related guide. - [Can I pause billing without deleting my workspace?](https://sellify.ai/docs/workspace-settings/faq/billing-subscriptions/can-i-pause-billing-without-deleting-my-workspace.md): There is no pause. Cancel the subscription to stop renewal and keep the workspace; deletion is never required. - [Can I pay monthly for just a short project?](https://sellify.ai/docs/workspace-settings/faq/billing-subscriptions/can-i-pay-monthly-for-a-short-project.md): Use the monthly or annual options actually shown for your account. - [Can I use different payment cards per workspace?](https://sellify.ai/docs/workspace-settings/faq/billing-subscriptions/can-i-use-different-payment-cards-per-workspace.md): Billing arrangements can differ by account and provider. - [How do I cancel every Sellify subscription and third-party service?](https://sellify.ai/docs/workspace-settings/faq/billing-subscriptions/how-do-i-cancel-every-sellify-subscription-and-third-party-service.md): Cancel each workspace subscription from its Billing page, then cancel outside services where you bought them. - [How do I cancel my Sellify workspace and stop all billing?](https://sellify.ai/docs/workspace-settings/faq/billing-subscriptions/how-do-i-cancel-my-sellify-workspace-and-stop-all-billing.md): Cancel the subscription from Settings → Billing. Deleting the workspace is separate, optional and permanent. - [What does my course or program purchase include, and why do I see 0 credits?](https://sellify.ai/docs/workspace-settings/faq/billing-subscriptions/what-does-my-course-or-program-purchase-include-and-why-do-i-see-0-credits.md): Use the terms supplied with your purchase. - [What does the Legacy Pro upgrade fee mean during workspace setup?](https://sellify.ai/docs/workspace-settings/faq/billing-subscriptions/what-does-the-legacy-pro-upgrade-fee-mean-during-workspace-setup.md): That wording can refer to an older account or offer. - [When do my credits reset?](https://sellify.ai/docs/workspace-settings/faq/billing-subscriptions/when-do-my-credits-reset.md): Plan credits reset every billing period and do not carry over. Credits you buy as a pack never expire. - [Where can I see my subscription end date on the dashboard?](https://sellify.ai/docs/workspace-settings/faq/billing-subscriptions/where-can-i-see-my-subscription-end-date-on-the-dashboard.md): Open the billing-management option available to the owner and inspect the specific subscription. - [Frequently asked questions](https://sellify.ai/docs/workspace-settings/faq/members-roles.md): Find a focused answer and its related guide. - [How do I activate my main business email for login?](https://sellify.ai/docs/workspace-settings/faq/members-roles/how-do-i-activate-my-main-business-email-for-login-allowed-emails.md): Use the address associated with your account and invitation. - [How do I change my workspace role from Member to Owner?](https://sellify.ai/docs/workspace-settings/faq/members-roles/how-do-i-change-my-workspace-role-from-membereditor-to-owner.md): Ask an existing owner to review whether ownership is needed. - [How do I invite an admin member and manage their billing access?](https://sellify.ai/docs/workspace-settings/faq/members-roles/how-do-i-invite-an-admin-member-and-manage-their-billing-access.md): Use the Members invitation form if you have permission, then choose an available role appropriate for the task. - [How do I invite team members to my workspace?](https://sellify.ai/docs/workspace-settings/faq/members-roles/how-do-i-invite-team-members-to-my-workspace.md): Open Settings → Members. - [Why can my client workspace member see my personal workspace?](https://sellify.ai/docs/workspace-settings/faq/members-roles/why-can-my-client-workspace-member-see-my-personal-workspace.md): Check membership in each workspace and the account currently signed in. - [Frequently asked questions](https://sellify.ai/docs/workspace-settings/faq/workspace-management.md): Find a focused answer and its related guide. - [How do I add a client workspace / onboard a client into Sellify?](https://sellify.ai/docs/workspace-settings/faq/workspace-management/how-do-i-add-a-client-workspace-onboard-a-client-into-sellify.md): Create or select a separate workspace when your access arrangement supports it, then invite the appropriate people. - [How do I delete/remove a client workspace?](https://sellify.ai/docs/workspace-settings/faq/workspace-management/how-do-i-deleteremove-a-client-workspace.md): Coordinate with the workspace owner and preserve needed exports. - [How do I rename a workspace?](https://sellify.ai/docs/workspace-settings/faq/workspace-management/how-do-i-rename-a-workspace.md): Open Settings → General, check that it is the intended workspace, change Workspace Name, then select Update name. - [How do I view how many workspaces my Pro subscription covers?](https://sellify.ai/docs/workspace-settings/faq/workspace-management/how-do-i-view-how-many-workspaces-my-pro-subscription-covers.md): Review the actual offer, receipt and owner-accessible billing details. - [Why do I still see the onboarding prompt after paying for a workspace?](https://sellify.ai/docs/workspace-settings/faq/workspace-management/why-do-i-still-see-the-onboarding-prompt-after-paying-for-a-workspace.md): Paying and completing setup are separate. - [Update general workspace settings](https://sellify.ai/docs/workspace-settings/general.md): Change the workspace identity and understand setup and deletion controls. - [Invite members and understand roles](https://sellify.ai/docs/workspace-settings/members.md): Manage membership using the permissions available to your account. ### Workspace Switcher - [Choose or create a workspace](https://sellify.ai/docs/workspace-switcher.md): Select the correct working area and understand what a new workspace does. - [Frequently asked questions](https://sellify.ai/docs/workspace-switcher/faq.md): Find a focused answer and its related guide. - [Do I need a separate workspace for each client?](https://sellify.ai/docs/workspace-switcher/faq/do-i-need-a-separate-workspace-for-each-client.md): Separate workspaces can help keep different clients' products and membership distinct. - [How do I add the extra workspaces my plan includes?](https://sellify.ai/docs/workspace-switcher/faq/how-do-i-add-the-extra-workspaces-my-plan-includes.md): Check the offer's actual workspace entitlement. - [What is this workspace I didn't create?](https://sellify.ai/docs/workspace-switcher/faq/what-is-this-workspace-i-did-not-create.md): A workspace can appear because you were invited or access was provisioned for your account. - [Why am I being asked to pay for workspaces included in my plan?](https://sellify.ai/docs/workspace-switcher/faq/why-am-i-being-asked-to-pay-for-workspaces-included-in-my-plan.md): Check which workspace an offer covers before paying again. ### Onboarding - [Complete account and workspace setup](https://sellify.ai/docs/onboarding.md): Review the setup prompts, confirm your business context and check access afterward. - [Frequently asked questions](https://sellify.ai/docs/onboarding/faq.md): Find a focused answer and its related guide. - [What do I do if the website scan fails?](https://sellify.ai/docs/onboarding/faq/an-ai-step-failed-with-an-error.md): Check that the website is public and correctly entered. - [Can I go back and change my answers?](https://sellify.ai/docs/onboarding/faq/can-i-go-back-and-change-my-answers.md): Use Back or an available completed stage during setup. - [Can I run onboarding again?](https://sellify.ai/docs/onboarding/faq/can-i-run-onboarding-again.md): Where permitted, open Settings → General → Restart onboarding. - [Can I save my progress and come back later?](https://sellify.ai/docs/onboarding/faq/can-i-save-my-progress-and-come-back-later.md): Return using the same account and intended workspace, then follow the saved step the app presents. - [How do I change the website scan suggestions?](https://sellify.ai/docs/onboarding/faq/how-do-i-change-what-the-ai-made.md): Treat website-scan suggestions as a draft. - [How do I start onboarding?](https://sellify.ai/docs/onboarding/faq/how-do-i-start-onboarding.md): Follow the setup flow presented after signing in or entering a workspace that needs setup. - [How long does onboarding take?](https://sellify.ai/docs/onboarding/faq/how-long-does-onboarding-take.md): The time depends on the information you have ready, website scanning and account activation. - [Why am I seeing the wrong workspace?](https://sellify.ai/docs/onboarding/faq/i-am-seeing-the-wrong-workspace.md): Check the workspace-name menu and select the intended workspace. - [I paid but the platform still asks me to onboard?](https://sellify.ai/docs/onboarding/faq/i-paid-but-the-platform-still-asks-me-to-onboard.md): Payment and setup are separate checks. - [What if I skipped onboarding and need to start over?](https://sellify.ai/docs/onboarding/faq/i-skipped-onboarding-and-need-to-start-over.md): Open the intended workspace and follow the setup prompt currently shown. - [What do I do if onboarding is stuck and will not move?](https://sellify.ai/docs/onboarding/faq/onboarding-is-stuck-and-will-not-move.md): Check the required field or choice and the exact error. - [What gets created when onboarding finishes?](https://sellify.ai/docs/onboarding/faq/what-gets-created-when-onboarding-finishes.md): Setup saves business and workspace context and completes the access/setup path available to your account. - [What happens during the website scan?](https://sellify.ai/docs/onboarding/faq/what-happens-during-ai-steps.md): A website scan extracts suggested context about the business, offer and products. - [Why are tools missing from my sidebar?](https://sellify.ai/docs/onboarding/faq/why-are-tools-missing-from-my-sidebar.md): Check whether you are in Home or Chats: Chats uses a different sidebar. - [Why do I have to onboard again in my new workspace or account?](https://sellify.ai/docs/onboarding/faq/why-do-i-have-to-onboard-again-in-a-new-workspace.md): A different workspace can require its own business context and setup. - [Why is a step taking so long?](https://sellify.ai/docs/onboarding/faq/why-is-a-step-taking-so-long.md): Website scanning and activation can take longer than entering a form field. ### Support - [Get help and report problems](https://sellify.ai/docs/support.md): Find the relevant guide and send a clear request through your available support route. - [Frequently asked questions](https://sellify.ai/docs/support/faq.md): Find a focused answer and its related guide. - [Can I talk to a human?](https://sellify.ai/docs/support/faq/can-i-talk-to-a-human.md): If your support route offers a conversation, ask to speak with a person and explain why the issue needs investigation. - [How do I reach support?](https://sellify.ai/docs/support/faq/how-do-i-reach-support.md): Use the support option shown in your account or the contact route supplied with your Sellify access. - [I can't see the support chat bubble?](https://sellify.ai/docs/support/faq/i-cant-see-the-support-chat-widget.md): Return to Home or another main app page. - [My urgent workspace issue needs help fast — what do I say?](https://sellify.ai/docs/support/faq/my-urgent-workspace-issue-needs-help-fast.md): State what is blocked and why it is time-sensitive. - [The AI chat said something different from what a human agent told me?](https://sellify.ai/docs/support/faq/the-ai-chat-said-something-different-to-what-a-human-told-me.md): Share both answers and ask the team to reconcile them for your specific workspace and purchase. - [Where are community events and weekly coaching calls?](https://sellify.ai/docs/support/faq/where-are-community-events-and-weekly-coaching-calls.md): Use the event and community instructions supplied by the team or program that invited you. - [Where can I check my support ticket status?](https://sellify.ai/docs/support/faq/where-can-i-check-my-support-ticket-status.md): Return to the support conversation or receipt you used to report the issue and check the latest update. - [Report a problem clearly](https://sellify.ai/docs/support/report-a-problem.md): Give the team enough detail to investigate a product, access or credit issue. - [Fix common setup and generation problems](https://sellify.ai/docs/support/troubleshooting.md): Check the right cause before repeating an action or changing your setup.